Privacy Policy

McStain Neighborhoods, a division of Scott Felder Homes (“we,” “us,” or “our”), values your privacy. This Privacy Policy explains how we collect, use and share information when you visit www.mcstain.com, submit a form or communicate with our team.

Information you provide

We collect information you choose to provide through our contact, information request, registration, Realtor inquiry and homeowner service request forms. Depending on the form, this may include your name, email address, telephone number, mailing or property address, neighborhood of interest, company, service request details and any comments or questions you submit.

Please do not include passwords, payment card details or other sensitive information in these forms.

Website activity, cookies and tracking

Our website and its service providers may collect technical and usage information, including your IP address, browser and device information, pages visited, referral source and the date and time of your visit. We capture campaign parameters, such as UTM tags, during your browsing session and include them with form submissions to understand how visitors find us.

The site uses Google Tag Manager to load analytics and advertising tools, including Google Analytics and Meta Pixel. These tools may use cookies, pixels and similar technologies to measure website use, understand advertising performance and support advertising. Information collected by these providers may be associated with identifiers or accounts they maintain.

You can manage or delete cookies through your browser settings and review the advertising preferences available through Google and Meta. Blocking cookies may affect some website features and may not prevent every type of data collection.

How we use information

• Respond to inquiries and help you find a home or neighborhood.
• Provide requested updates, information and sales follow-up.
• Coordinate Realtor inquiries and homeowner service requests.
• Maintain submission records and understand marketing sources.
• Improve website performance, security and the visitor experience.
• Meet legal obligations and protect our business and visitors.

How information is shared

We may share information within McStain Neighborhoods and Scott Felder Homes and with sales representatives who assist with your inquiry. We also use service providers for website hosting, submission storage, customer relationship management, communications, analytics and marketing.

Website form submissions are stored in our website database and sent to our Google Sheets submission records. They are also sent through Zapier to support customer relationship management and follow-up. Google and Meta receive information through the analytics and advertising tools described above, subject to their own privacy policies and settings.

We may disclose information when required by law, subpoena or other legal process, or when reasonably necessary to protect the rights, property or safety of our company or others.

Communications and your choices

We may contact you about your inquiry, service request, neighborhoods, homes or other information relevant to your interests. You can unsubscribe from marketing emails using the instructions in those emails, or contact us to update your communication preferences. Service-related responses may still be necessary to address your request.

Privacy requests

Depending on where you live and the laws that apply, you may have rights to request access to, correction of or deletion of personal information, or to opt out of certain uses or disclosures. To ask about these rights or submit a request, contact us using the details below. We may need to verify your identity before processing a request, and applicable legal exceptions may affect the response.

Information security and retention

We use safeguards intended to protect the information we maintain. However, no website, transmission method or storage system can be guaranteed completely secure. Information may be retained as needed for inquiries, customer relationships, service, recordkeeping and applicable legal obligations.

Other websites

Our website contains links to other websites and third-party services. Their privacy practices may differ from ours. Please review their policies when you leave this website or use those services.

Children’s privacy

This website is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through this website, please contact us.

Changes to this policy

We may update this policy as our website or practices change. Updates will appear on this page with a revised last-updated date.

Contact us

For privacy questions, requests or corrections, email policy@sfhtx.com.